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Privacy Policy

Effective Date: 10.7. 2025

​We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website, book a consultation, or use our virtual doula services.

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We respect your privacy and strongly dislike unsolicited email. We think we need to ask your permission before we use any information you give us for any purpose other than improving the product and our service to you. This means we don't sell or rent your information to any party. 

1. What information do we collect?

We collect and store personal information you provide directly, such as:

  • Name

  • Email address

  • Phone number

  • Due date and pregnancy-related details (if shared)

  • Notes from consultations

  • Messages sent via our contact form, booking platform, WhatsApp, or email

 

We do not collect or store any payment information on this website. Payments are handled via secure bank transfer or third-party providers (e.g. Stripe, PayPal).

2. How we collect data

We collect data when you:

  • Fill out a contact or booking form

  • Book a consultation via Acuity Scheduling (or similar)

  • Send a message via WhatsApp or email

  • Participate in virtual sessions or complete feedback forms

Our website is hosted on Wix.com, which may collect standard analytical and technical data (such as IP address, browser type, and device data) via cookies.

3. Why we collect your data

We use your information to:

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  • Provide and personalise your doula support

  • Respond to your inquiries and manage bookings

  • Send you relevant follow-ups (e.g. session summaries, contracts, or postnatal check-ins)

  • Improve our services and website

 

We do not use your data for unsolicited marketing or share it with third parties for advertising purposes.

4. Sharing your data

Your data is kept confidential. We only share information if:

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  • You give us explicit consent (e.g. referring you to a local therapist or other provider)

  • Required by law or regulatory obligation

  • Necessary to protect your vital interests

 

We will never sell or rent your data.

5. Data storage and security

Your personal information is stored securely and only accessible to the doula or support staff directly involved in your care.

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We use secure platforms such as:

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  • Wix for website hosting

  • Acuity for scheduling

  • WhatsApp for communication

  • Google Workspace or other encrypted systems for notes and documentation

 

Data is stored only as long as necessary for service delivery and legal compliance (typically up to 7 years for client records in line with UK/EU best practice for health-related services).

6. Your rights

You have the right to:

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  • Request access to your data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Withdraw consent at any time

 

To exercise these rights, email: virtualdoulas@gmail.com

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